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Contact Clinic Online — Australian Telehealth Support
The fastest way to be seen by a doctor is to request a live consult — an AHPRA-registered Australian GP usually connects within 5 minutes. Use the contact details below for billing, technical, account or privacy enquiries.
Ways to Reach Clinic Online
See a doctor now
The fastest path to clinical care — usually connected with an Australian GP within 5 minutes.
Request a ConsultEmail support
For billing, technical, account and privacy enquiries — replies within one business day.
support@cliniconline.com.auClinic Online Operating Hours
AHPRA-registered Australian GPs are available on demand 7am – 10pm AEST, 365 days a year — including evenings, weekends and public holidays. There are no after-hours surcharges.
Clinical consultations
7:00 am – 10:00 pm AEST
Every day, 365 days a year
Email support
7:00 am – 10:00 pm AEST
Aim to respond within 1 business day
Phone support
7:00 am – 10:00 pm AEST
Every day, 365 days a year — non-clinical enquiries only
If you are experiencing a medical emergency — chest pain, difficulty breathing, signs of stroke (facial droop, arm weakness, speech difficulty), severe bleeding, severe allergic reaction, suicidal thoughts with intent or any life-threatening concern — call 000 or go to your nearest Emergency Department. Do not contact Clinic Online in an emergency. For mental-health crises, you can also call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
Contact & Support — Frequently Asked Questions
The questions our patients ask most about how to reach us, what to email, what to call, and what we cannot help with.
What is the fastest way to speak with a doctor?
Don't phone or email — request a live consult through our website or app. Clinic Online is on-demand, so the next available AHPRA-registered Australian GP will connect with you, usually within 5 minutes. Phoning the support line will not connect you to a clinician faster.
When is your support team available?
Clinical consultations are available 7am–10pm AEST, 365 days a year — including weekends and public holidays. Our non-clinical support team (billing, technical, account and privacy enquiries) operates Monday–Friday during business hours and aims to respond to email within one business day.
How do I get a copy of my medical records?
Patients can request a copy of their medical records, prescriptions, certificates and referrals at any time. Email support@cliniconline.com.au with the subject "Medical Records Request" and include the full name, date of birth and email address associated with your account. We will verify your identity and respond in line with the Privacy Act 1988 and the My Health Record Act.
How do I report a clinical concern about a consultation?
If you have a clinical concern about a consultation, please email support@cliniconline.com.au with the subject line 'Clinical Feedback'. Your feedback will be reviewed by our medical lead in line with RACGP and AHPRA standards. If you believe a registered practitioner has acted unprofessionally, you also have the right to contact AHPRA directly at ahpra.gov.au.
Where is Clinic Online based?
Clinic Online is operated by Waterlake Pty Ltd, an Australian company. We are a fully online (telehealth-only) service — there is no walk-in clinic to visit. Our doctors are AHPRA-registered Australian GPs who consult with patients across all of Australia via secure video and phone.
I am having a medical emergency — can you help?
No — please do not contact us in an emergency. If you or someone you are with is experiencing chest pain, difficulty breathing, signs of stroke (facial droop, arm weakness, speech difficulty), severe bleeding, severe allergic reaction, suicidal thoughts with intent, or any life-threatening symptom, call 000 or go to your nearest Emergency Department immediately. Telehealth — including Clinic Online — is never a substitute for emergency care.
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