An Australian telehealth service built to deliver real medical care online — with the rigour of an in-person GP appointment and the convenience of your phone.
AHPRA-registered Australian GPs. Real consultations, not questionnaires. Transparent pricing. No subscriptions.
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Clinic Online is an Australian telehealth service connecting patients with AHPRA-registered Australian GPs for on-demand video and phone consultations, 7am to 10pm, 365 days a year. We provide e-prescriptions, medical certificates, and specialist, pathology and radiology referrals during the consult — usable at any Australian pharmacy, pathology lab, radiology clinic or specialist.
We started Clinic Online because too much of what passes for "telehealth" in Australia has been reduced to a form to fill out and a script posted out a few days later. That is not how good medicine works. Good medicine is a conversation with a doctor who listens, takes a history, and makes a clinical decision with you. We built Clinic Online to make that experience available on demand — without subscriptions, without questionnaire-based prescribing, and without the waiting rooms.
Clinic Online is operated by Waterlake Pty Ltd, an Australian company. Our service is registered with LegitScript and complies with AHPRA advertising and telehealth guidelines.
We deliberately designed this service to look nothing like a subscription telehealth app. Here is what changes when a real Australian GP is on the other end of your consult.
Every consultation is delivered by a fully AHPRA-registered Australian doctor who practises the same evidence-based medicine you would receive in person. No scripts from an algorithm, no form-based "assessments".
One flat fee — $45 for consultations up to 10 minutes, $59 beyond 10 minutes — with every prescription, certificate and referral issued during the consult included in the price. No subscriptions, no hidden add-ons.
You speak with a doctor by secure video or phone. Your clinician takes a full history, asks questions, examines you where possible, and only prescribes when it is clinically appropriate.
Consultations, prescriptions and referrals are stored securely and accessible only to you and your treating clinician. We comply with Australian privacy law and clinical record-keeping standards.
Every consultation on Clinic Online is governed by the same regulatory and clinical-safety framework that applies to any registered Australian medical practice. These are the independent standards we are measured against — not just promises.
Every doctor who consults with you through Clinic Online holds current registration with the Australian Health Practitioner Regulation Agency (AHPRA). Their registration is publicly verifiable on the AHPRA register.
We follow the Royal Australian College of General Practitioners' standards for telehealth consultations — covering triage, consultation length, record-keeping, safe prescribing, and when to refer a patient for in-person care.
Clinic Online is certified by LegitScript, an independent program used by Google, Microsoft and major payment providers to verify that online healthcare services operate legally and safely.
Your consultation notes, prescriptions and referrals are protected under the Privacy Act 1988 and the Australian Privacy Principles. Records are accessible only to you and your treating clinician.
Clinic Online works with a panel of AHPRA-registered Australian GPs. Every clinician on the panel is required to maintain current AHPRA registration, professional indemnity insurance, and adherence to RACGP telehealth standards — the same benchmarks that apply to any in-person general practice in Australia.
A single flow, whether you need a script, a certificate, a referral, or just to speak with a doctor about a new symptom.
Create an account in under two minutes. Add your Medicare details so your GP has your context.
Choose an on-demand consult (7am–10pm) or book a specialist by appointment. Pay one flat fee.
By secure video or phone. Typical wait time is a few minutes. No questionnaires, no forms.
E-scripts, PDFs and referral letters are sent to your phone during or immediately after the consult.
Everything below is delivered by an AHPRA-registered Australian GP during a real consultation.
Verified public reviews from Australians who have used Clinic Online.
"Dr Bani is very thorough and she will take her time to understand your concerns. She is our family’s GP and we have built a good relationship based on trust. The app is also very easy to use and intuitive. Highly recommend"
"Pretty impressive, saw a Doc online in 5mins. Got my scripts SMS’d to my phone before the consult even finished."
"Thorough and at the same time efficient!"
An AHPRA-registered Australian GP is available now. One flat fee, everything your GP issues included.
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