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Mental Health Support Online — Talk to a GP Today
Reaching out for mental health support is a brave first step — and you deserve to be heard without long waits or added stress.
At Clinic Online, you can connect with a compassionate, AHPRA-registered Australian GP from the comfort and privacy of your own space. Our telehealth appointments are confidential, respectful, and often available within minutes.
No judgement. No waiting rooms. Just genuine care, understanding, and support when you need it most.
Speak to a GP About Mental Health
Online mental health care at Clinic Online is compassionate, GP-led telehealth support for anxiety, depression, stress, burnout and sleep concerns — including Mental Health Care Plans for Medicare-rebated psychology sessions, medication reviews, and referrals to psychologists, psychiatrists and counsellors where clinically appropriate.
One in five Australians experiences a mental health condition each year, and the common barriers — long GP wait times, transport, time off work, the discomfort of a waiting room — stop many people from reaching out at all. Telehealth removes those barriers.
You speak from your own space with an AHPRA-registered Australian GP who listens, asks the right questions, and helps you decide on the next step. That might be a Mental Health Care Plan, a psychology referral, a medication review, or simply a supportive conversation and a follow-up booked for next week. There is no pressure and no judgement — just care.
IF YOU NEED URGENT HELP
If you are in immediate danger or experiencing a mental health crisis, please call 000 or contact Lifeline on 13 11 14.
Telehealth is not a substitute for emergency care.
We Can Help With
Anxiety and panic symptoms
Depression and low mood
Stress, burnout and emotional fatigue
Sleep disturbance related to mental health
Work-related mental health concerns
Medication reviews, prescription refills and treatment planning
Referrals to psychologists or psychiatrists
Mental Health Support via Telehealth
Our GPs can assess your mental health, discuss treatment goals, and provide referrals to mental health professionals.
Eligibility and rebate availability depend on individual circumstances — your GP will advise you.
When Telehealth Is Especially Helpful
You prefer privacy and discretion
You feel anxious about attending in-person appointments
You live remotely or have limited access to local GPs
You need flexible appointment times
You want to speak from a familiar, comfortable environment
Why Choose Clinic Online?
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AHPRA-registered Australian GPs
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Experienced in supporting mental health concerns
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On-demand — often within 5 minutes
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Fully private, confidential and judgement-free
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Referrals, care plans and documentation when appropriate
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Medication discussion and review where suitable
How It Works
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Click 'Request a Consult'
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Speak to an Australian GP via video or phone
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Discuss your mental health concerns openly and confidentially
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Receive support, referrals, care plans or prescriptions as appropriate
Online Mental Health Consultation Pricing
One flat consultation price. No subscriptions. Mental health consults often run longer — the second tier covers that without surprise fees.
Up to 10 minutes
AUD$45
Most straightforward GP consultations — prescriptions, medical certificates, single-issue advice and referrals.
- Live video or phone consultation with an Australian GP
- Prescriptions, certificates and referrals at the consulting GP's discretion
- Secure, private and confidential
Beyond 10 minutes
AUD$59
Longer, more complex consultations — mental health reviews, multiple issues, chronic condition management or in-depth investigations.
- Everything in the shorter consult, plus more consulting time
- Time for multi-issue or complex clinical discussion
- Ongoing follow-up arranged where clinically appropriate
Medicare: Medicare rebates may apply for eligible consultations — availability depends on your individual circumstances and current Commonwealth telehealth rules. Your GP will let you know during the consultation whether your consult is rebate-eligible.
No subscriptions. No form-based medicine. You only ever pay for the consultation you have — there's nothing to cancel and nothing recurring.
When Online Mental Health Care Is — and Isn't — the Right Option
Telehealth GP mental health support is ideal for everyday mental health concerns and care planning. Some situations need urgent in-person or specialist care instead.
A telehealth mental health consult suits you if…
- You are experiencing mild to moderate anxiety, low mood, stress, burnout, or sleep disturbance and want to speak with a GP
- You want a Mental Health Care Plan so you can access Medicare-rebated psychology or counselling sessions
- You are on a stable mental health medication and need a review, repeat prescription or follow-up
- You prefer the privacy of speaking from your own home rather than a waiting room
- You want a compassionate first-step conversation before deciding whether to see a psychologist or psychiatrist
Please access urgent care if…
- You are in immediate crisis or feeling unsafe — please call Lifeline on 13 11 14, Beyond Blue on 1300 22 4636, or 000 in a life-threatening emergency
- You are experiencing acute psychosis, mania, severe self-harm thoughts or active suicidality — these require urgent in-person care at an emergency department or specialist service
- You have a complex, long-standing psychiatric condition best managed in person by a psychiatrist or community mental health team
- You need a legally binding involuntary assessment, capacity assessment, or medico-legal psychiatric report — these require specialist in-person services
If you are in crisis or feeling unsafe — call 000 in a life-threatening emergency, Lifeline on 13 11 14, Beyond Blue on 1300 22 4636, or Suicide Call Back Service on 1300 659 467. All are free 24/7.
Online Mental Health GP vs In-Person GP
A plain-English comparison of the main mental-health telehealth options available to Australians.
| What matters | Clinic Online | In-person GP | Form-based telehealth |
|---|---|---|---|
| Speed to see a GP for mental health | Usually within 5–10 minutes — no waiting rooms | 1 to 21 days for a longer mental health appointment | Most form-based services do not cover mental health |
| Real conversation with an AHPRA-registered GP | Yes — live video or phone, with eye contact if you choose | Yes | No |
| Mental Health Care Plan (GPMHTP) | No, this needs an in-person review. | Yes | No |
| Psychology, psychiatry or counsellor referrals | Yes — to your preferred provider or open referral | Yes | Yes |
| Antidepressant and anxiolytic prescriptions | Yes - Review of existing medications and ongoing repeats provided. | Yes | Rare |
| Benzodiazepine and Schedule 8 prescriptions | No | Available where clinically appropriate | No |
| Privacy and comfort of the consultation setting | Your own home, on your terms | Clinic waiting room | No live conversation at all |
| Price (per consultation) | From $45 up to 10 minutes; $59 beyond 10 minutes (longer mental health sessions may fall in the second tier) | Varies — mental health consults often have a longer item number and higher gap | Not applicable |
Comparison reflects typical patient experience — actual times, fees and availability vary by clinic, location and clinical circumstances.
Mental Health Online — Frequently Asked Questions
Clear answers about Mental Health Care Plans, psychology referrals, medications and Medicare.
Can I get a Mental Health Care Plan online?
Yes. A Mental Health Care Plan (formally called a GP Mental Health Treatment Plan, or GPMHTP) can be prepared by an AHPRA-registered GP during a telehealth consultation. The plan entitles you to Medicare rebates for up to 10 individual sessions with an eligible psychologist, mental-health social worker or occupational therapist per calendar year. Your Clinic Online GP will complete the plan with you, discuss your goals, and issue a referral to the psychologist of your choice.
Can an online GP prescribe antidepressants or anxiolytics?
Yes, where clinically appropriate. Most common antidepressants (SSRIs such as sertraline, escitalopram, citalopram; SNRIs such as venlafaxine and duloxetine; and others such as mirtazapine) can be reviewed and prescribed via telehealth when it is safe to do so. Your GP will explore your history, discuss side effects and expectations, and arrange appropriate follow-up. Short-acting benzodiazepines and Schedule 8 medications generally require in-person assessment at first visit.
Is a telehealth mental health consultation as effective as an in-person one?
For many patients, yes. Research published in Australian and international journals has consistently shown that telehealth mental health consultations — for assessment, care planning, psychoeducation and most forms of talking therapy — produce outcomes comparable to in-person care. The privacy of speaking from home also helps many patients feel more comfortable opening up than they would in a clinic waiting room.
Is my mental health consultation confidential?
Yes — absolutely. Your consultation, your clinical notes and your mental health treatment plan are stored in a secure, Australian-hosted medical records system and protected by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Nothing is shared with your employer, family, insurance company or anyone else without your explicit written consent.
Can my GP refer me to a psychologist or psychiatrist?
Yes. After discussing your situation, your Clinic Online GP can refer you to a psychologist (under a Mental Health Care Plan for Medicare rebates), a mental health accredited social worker, a clinical counsellor, or a psychiatrist for specialist assessment. The e-referral is emailed to you and can be forwarded to the provider of your choice.
What if I am in crisis right now?
If you are in immediate danger, thinking about ending your life, or experiencing a severe mental health crisis, please call 000 or go to your nearest emergency department. Lifeline (13 11 14), Beyond Blue (1300 22 4636), Suicide Call Back Service (1300 659 467), Kids Helpline (1800 55 1800) and 13YARN (13 92 76) are all free 24/7 crisis lines staffed by trained counsellors. Telehealth is not an emergency service.
Do Medicare rebates apply to mental health GP consultations?
Medicare rebates for mental health telehealth consultations are available to many Australians under specific MBS item numbers, and the rules are updated periodically. Your Clinic Online GP will tell you during the consultation whether a rebate applies to you and, where eligible, will process the Medicare paperwork so the rebate flows back to your nominated bank account automatically.
How long is a mental health consultation?
Mental health consultations are typically 20 to 40 minutes — considerably longer than a standard consult for a script or certificate. Our pricing is tiered to reflect this: $45 for consultations up to 10 minutes, and $59 for those that run beyond. Your GP will take the time the conversation needs — there is no pressure to rush.
Related Telehealth Services
Mental health care is often delivered alongside anxiety and depression support, medication reviews and specialist referrals.
Last clinically reviewed: by Dr Bani Kaur, MBBS, DCH, FRACGP (AHPRA MED0001787297).
The information on this page is general in nature and is not a substitute for individual medical advice, diagnosis or treatment. Whether a prescription, medical certificate, referral or test is clinically appropriate for you is a decision your consulting GP will make during your telehealth appointment. If you think you may be experiencing a medical emergency, call 000 or go to your nearest emergency department immediately.