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Online Doctor & Telehealth FAQs — Clinic Online Australia
Clinic Online is a online Multi-speciality clinic for all your comprehensive health needs. We provide patients with the ability to have easy affordable access when needed, via video calls to multiple GP’s as well as a variety of Specialists for managing their health in a holistic way under one domain. We strive to be provide patient-centred care to help improve primary preventative care and manage ongoing illness. All our Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA). All the doctors practise as per standards set out by their respective colleges and provide high quality best practice care as required by the Medical Board of Australia. We provide some bulk billing consults but if you are ineligible for bulk billing you will find our costs are highly competitive in pricing and lower than private practice for a standard consultation.
Anyone who is currently in Australia can use Clinic Online as long as they are over 17 years old. For anyone under the age of 17 you must be accompanied by a parent/guardian or have their consent.
Our doctors can provide prescriptions with repeats as long as deemed clinically correct. This would be via ePrescriptions, with a QR token sent to you to be taken to your chosen pharmacy. Clinic online doctors follow the guidelines set out by their respective colleges and there may be a reason why the Doctor may be unable to prescribe a certain script including but not exclusively your medical history. There are also certain medications that our GPs are unable to prescribe due to the strict mandates set out. These include all controlled substances, S8 scripts and some S4Ds. Medications like Benzodiazepines, Panadeine Forte, Mersyndol Forte, Gabapentin, Pregabalin (Lyrica), Tramal, Phentermine (Duromine), Semaglutide (Ozempic), Liraglutide (Saxenda), Modafinil, Armodafinil,, Quetiapine, Zolpidem (Stilnox), Zopiclone (Imovane), Ivermectin (Stromectol), Risperidone, Clomid, Mifepristone and Misoprostol. Our specialists may be able to prescribe the above medications if it is deemed appropriate after review and assessment.
Yes a medical certificate can be issued as long as deemed medically appropriate. Once completed the Medical certificate can be found in the inbox of your profile. The maximum number of days that the doctor can provide is 3 days. Unfortunately a medical certificate cannot be backdated by our doctors. Our doctors are unable to provide a Work cover certificate, “clearance” medical certificate, Centrelink Certificate or any certificate that requires forms to be filled. They are also unable to provide any certificates that are needed for exemptions for legal proceedings.
Once assessed our doctors will send you the appropriate pathology request forms that can be taken to any pathology lab. The request form will be available in the inbox of your Clinic Online profile. You can chose to either print the form or email the lab. The result of your tests will be sent back to Clinic online and you will receive a text message once we have the results. If you would like to discuss your results, you can organise a consultation with the doctor. If you would like your local GP or specialist to be forwarded the results, you can request this at the initial consult. If you do bot receive a text message regarding your results being received kindly contact us at support@cliniconline.com.au.
Once assessed our doctors will send you the appropriate radiology request forms that can be taken to any imaging centre. The request form will be available in the inbox of your Clinic Online profile. You can chose to either print the form or email the centre. The result of your tests will be sent back to Clinic online and you will receive a text message once we have the results. If you would like to discuss your results, you can organise a consultation with the doctor. If you would like your local GP or specialist to be forwarded the results, you can request this at the initial consult. If you do bot receive a text message regarding your results being received kindly contact us at support@cliniconline.com.au.
Yes, you can get a referral via our GP’s for a specialist of your choice. Alternatively we have Specialists on our portal that you can book for. You will need a referral for the specialist and can request this from our GPs.
Send an email to support@cliniconline.com.au with the subject heading 'Account Deletion' and provide you full name, contact number and IHI number.